About Company:Raise Recruiting™ is a full-service staffing partner that uses advanced technology and a people-focused approach to simplify your hiring and attract top talent to your brand.They have a 65+ history of staffing service delivery in contractor recruitment and management, permanent placement, direct sourcing, and Employer of Record (EOR) payroll services.Raise have offices across the US, Canada, Ghana, India and the Philippines that serve English and French speaking markets around the world. thier Group companies provide specialized hiring support across a broad range of industries and specializations:

Company Name: Raise

official Website: Byjus

position: IT Service Desk Analyst

degree required: B.E/B.Tech/BCA/MCA/MBA

Passout Year: 2018/2019/2020/2021/2022/2023

Work Loaction: Ontorio

Package: As

Experience Required:2-3 years

About employer:

Raise has partnered with our client, a Canadian company with over 25 years of success in the sales and service of refrigerated transport equipment. The client is seeking to hire an IT service desk support professional with at least 2-5 years of experience at their Brampton location to support their growing business.

about position

• This is a full-time permanent position out of HQ in Brampton on a full-time regular basis to work full-time core hours and be available for on-call emergency and troubleshooting on a rotational basis with incentive pay (Support Calls on emergency basis). Working out of HQ in multiple locations in Ontario will require on-site visits (very infrequent) if/ as needed.
• The client provided competitive wages, performance bonus, on-call rotation paid, standard benefits package (health, dental, visual care insurance), vacation, RRSP matched.

Your Role

As their new IT Service Desk Analyst, you will be reporting to the IT Manager, working in the office environment, and be responsible fo

• Serve as the point of contact to our users in the organization as it relates to IT related requests and resolutions.
• Utilize a ticketing system to track and resolve issues, escalating where necessary.
• Be required to work with iPhones, desktops, laptops, tablets, servers, printers, TV’s, shop clocks, Avaya phones, security systems, and our network.
• Be accountable for user issues daily and must possess strong communication skills, both written and verbal.
• Demonstrate strong organization skills which are extremely important in this fast-paced, growing company.

Qualification:

• Associate degree in computer technology and/or related field.
• Certifications such as MCP, A+ preferred.
• Two (2) to five (5) years of prior experience providing IT support.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.
• Demonstrated communication, interpersonal, organizational, analytical, problem-solving, and computer skills required.
• Knowledge of scripting in either Batch, PowerShell, or any other programming language is an asset.
• An understanding of cloud technologies such as Office 365, Azure is an asset.
• Able to assist with projects and assignment as needed.
• Proficient in working in a fast-paced environment and multi-tasking to meet deadlines.
• Valid Driver’s License.

How to apply:

• We value diversity and inclusion and encourage all qualified people to apply. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted. At Ian Martin/Raise, we connect people with meaningful work. We work with people like you for similar technical roles. If you apply, be sure to create a profile with us. That way, great technical jobs will come to you before they even get to the job boards

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