About Company:Wipro Ltd. is a global information technology, consulting and outsourcing company, which engages in the development and integration of solutions. It operates through the Information Technology Services and Information Technology Products segments. The Information Technology Services segment provides IT and IT-enabled services which include IT consulting, custom application design, development, re-engineering and maintenance, systems integration, package implementation, global infrastructure services, BPO services, cloud, mobility and analytics services, research and development and hardware and software design. The Information Technology Products segment provides a range of third-party IT products, which allows to provide comprehensive IT system integration services. The company was founded on December 29, 1945 and is headquartered in Bangalore, India.

Company Name: wipro

official Website: wipro

company wikipedia: wipro wiki

position: System Engineer

degree required: B.E/B.Tech/B.Sc/BCA

Passout Year: 2020/2021/2022

Work Loaction: Hydrabad

Package: Best in industry

Experience Required:0-2 years

Job Description:

• Day to Day Troubleshooting for Incidents & Problems Reported by Users and timely update in the ticket logging tool
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
• Installation / re-installation / configuration / Troubleshooting of software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
• Install approved patches onto desktops / laptops which have failed automatic update
• Remove virus from respective desktop / laptop
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
• OS builds from approved image
• Problem-solving capability in Wipro, IBM, HP, and Dell and other vendors laptop/desktop hardware
• Ability to quickly analyze & diagnose technical problems
• Problem determination and resolution within SLA's
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the projects need
• Desktop/phone setup for projects
• Reducing repetitive calls

Roles & Responsibilities:

• Day-to-Day Troubleshooting Tasks
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
• Installation / re-installation / configuration / Troubleshooting of software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
• Install approved patches onto desktops / laptops which have failed automatic update
• Remove virus from respective desktop / laptop
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
• OS builds from approved image
• Problem-solving capability in Wipro, IBM, HP and Dell, and other vendors laptop/desktop hardware
• Ability to quickly analyze & diagnose technical problems
• Problem determination and resolution within SLA's
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the project's need
• Desktop/phone setup for projects
• Reducing repetitive calls

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